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Senior Business Operations Specialist
Teikametrics
posted 22d ago
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Flexible timing
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Job Description
Reporting to the Revenue Operations Manager, this role is responsible for the day to day business operations in India. S/he will serve as the primary operational support and liaison for the growing teams based in India. Main responsibilities include operations management, enablement, CRM data integrity, and escalation management. Successful candidates demonstrate the skills of being a process owner, driving operational and service excellence. S/he will need to be organized, resourceful, flexible, interpersonal and willing to learn.
Core Responsibilities
- Engage directly with internal stakeholders to understand business needs and partner with Boston-based Revenue Operations team to provide solutions
- Align process + systems between teams in all office locations to ensure data integrity
- Onboard new-hires and provide on-going enablement to internal stakeholders on internal technical systems and tools
- Improve and scale training on current process, systems, and tools
- Research and build Prospective Account Lists to enable Outbound Sales
- Triage help desk requests from internal stakeholders
- Be the best version of you each day
Qualified Candidate Requirements
- Bachelors degree
- At least 3-5 years of relevant operational/analytical experience in a Business Operations, Sales Operations, Marketing Operations, or Customer Success Operations role
- Experience with Salesforce.com and/or Hubspot (or similar marketing automation platform). Knowledge of Apex programming language and VisualForce development is a plus.
- Excellent verbal and written communication skills.
- Ability to work flexible hours to support Boston-based team
- Ability to thrive in a fast-paced, rapidly-changing environment
- Ability to be self-directed in finding gaps in training and delivering on the need
- Learns new concepts and ideas (including technologies) quickly
- Ability to work with minimal direction, be organized, have the ability to prioritize commitments and projects
- (Nice to have) Advanced degree in business or related discipline
- (Nice to have) Experience working within a high-growth, fast paced technology company
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Night Shift
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Manager , Account Management (People Manager)
10-20 Yrs
Bangalore / Bengaluru
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