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13 Twilio Jobs

Services & Strategy Operations Specialist

2-5 years

₹ 8.8 - 7.75L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Services & Strategy Operations Specialist

Twilio

posted 18hr ago

Job Role Insights

Flexible timing

Job Description

See yourself at Twilio
Join the team as our next Services & Strategy Operations Specialist on Twilio s SEGMENT product team.
Who we are
At Twilio, we re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
This position is needed to ensure the successful planning, operations, and hygiene of our Global Professional Services practice.
We are seeking a dynamic and detail-oriented Services & Strategy Operations Specialist to join our Global Professional Services team. As a Services & Strategy Operations Specialist, you will be responsible for overseeing the operational health of our business, including resource allocation, reporting on utilization rates, forecasting future resourcing needs, and assisting with capacity planning. You will work closely with Professional Services leadership to drive the efficiency and effectiveness of our business operations.
Responsibilities
In this role, you ll:
  • Oversee the staffing of Professional Services project teams, ensuring the right resources are allocated to the right projects at the right time.
  • Monitor and report on resource utilization rates, providing insights and recommendations to optimize resource deployment.
  • Collaborate with teammates to forecast resourcing needs and assist in capacity planning to meet future project demands.
  • Ensure our internal operational and reporting systems remain current and truthful. Leverage these systems to inform strategic direction and decisions for our practice.
  • Work closely with Professional Services leadership to align operations strategy with business objectives to support the overall success of the Professional Services business.
  • Put your mark on Professional Services by paying attention to details and speaking up when improvement or correction is needed. Identify opportunities for process improvements in Professional Services and implement changes to enhance efficiency and effectiveness.
  • Maintain clear and consistent communication with Professional Services team members to understand project requirements and resource constraints.
Qualifications
Required:
Important-
For any required qualifications, please remember that you can only interview candidates who meet
ALL
of the required qualifications. If your list of required qualifications changes during the interview process, you
MUST
update the JD to reflect the new required qualification(s). (Eg., if you say that 7 years of relevant experience is required for your role, you cannot interview someone with less than 7 years of experience. Before interviewing someone with less than 7 years of experience, the JD must be updated and reposted to reflect the new requirement.)
  • Proven experience supporting or running a business function, preferably within consulting or professional services.
  • Strong analytical skills with the ability to forecast and plan resource needs effectively.Strong proactive communication skills and an ability to drive cross-functional collaboration and action with other team members.
  • Experience working with multiple stakeholders and/or departments to achieve a single outcome by connecting the dots around cross-departmental dependencies.
  • Hands-on experience around data maintenance related to inputs such as capacity, utilization, revenue, margin targets and forecasting.
  • Experience operating in a growth-mode environment where policies and procedures can evolve quickly in order to scale.
  • Ability to work effectively in a remote setting, managing North America hours.
  • Ability to support multiple timezones synchronously and asynchronously.
  • 5+ years of relevant experience
Desired:
  • Experience using cloud-based tools such as Google suite, Tableau, CRM applications (Salesforce.com), PSA applications (Cloud Coach), Messaging (Slack), Video (Zoom), etc.
Location
This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isnt what youre looking for, please consider other open positions .
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com .

Employment Type: Full Time, Permanent

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What people at Twilio are saying

4.0
 Rating based on 1 Operations Specialist review

Likes

The culture and growth

Dislikes

NA

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Operations Specialist salary at Twilio

reported by 4 employees with 2-5 years exp.
₹7.8 L/yr - ₹10.7 L/yr
43% more than the average Operations Specialist Salary in India
View more details

What Twilio employees are saying about work life

based on 83 employees
78%
93%
89%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Twilio Benefits

Work From Home
Health Insurance
Job Training
Child care
International Relocation
Free Transport +6 more
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