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Twilio

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3.9

based on 85 Reviews

14 Twilio Jobs

Onboarding Operations Specialist 1

Twilio

3.9

based on 85 Reviews

1-4 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Onboarding Operations Specialist 1

Twilio

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Healthcare Procurement Basic IT Infrastructure Wellness Regulatory Compliance

+ 1 more

Job Description

About the job

Twilio is seeking an Operations Specialist to join the team that runs Twilio s Onboarding and Compliance team globally. This role will work directly with customers to help them onboarding phone numbers to WhatsApp, procure short codes and Sender IDs, and ensure all phone numbers are meeting regulatory compliance standards globally. The Level 1 role is an entry level operations role. The Onboarding and Compliance Operations team is a key part of Twilio, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the worlds connectivity.

Responsibilities

In this role, you ll:

Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.
Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.
Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths.

Qualifications

Required:

1+ Year of Overall Experience.
Youre thorough, organized, and detail-oriented, and you re able to prioritize and execute multiple processes.
You re empathetic and customer centric to the core.
You re a clear verbal and written communicator.
You re introspective and committed to continuous self-improvement.
You re capable of learning quickly and mastering complicated systems.
You re capable of working independently but also energized from working within a team and cross-functionally to achieve the companys goals.
You re able to complete tasks in core area within SLAs.