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13 Twilio Jobs

Phone Number Operations Specialist I

1-3 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Phone Number Operations Specialist I

Twilio

posted 18hr ago

Job Role Insights

Flexible timing

Job Description

As a Product Operations Specialist II, you will
Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems.Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly.Respond to and action incoming carrier partner notifications.No Shenanigans: Quickly and confidently manage complex issues in a timely manner for customers and internal teams.Doesn t Settle: Effectively respond to intermediate-to-advanced questions from customers (external and internal) in core areas and basic questions across multiple areas.Be An Owner: Work independently to troubleshoot/determine resolution for issues across multiple areas in your teams domain
 
Qualifications
Required:
  • Willingness to work flexibly in rotational schedules.
  • You have 1.5 -3 years of experience working cases in the operations in the customers facing teams, preferably within an eCommerce or Telecommunications organization.
  • You have basic technical skills including basic SQL and an understanding of APIs and data analytics.
  • You re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
  • You are detail-oriented with great organizational skills and comfortable with ambiguity.
  • You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
  • You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
  • You have good time management and organizational skills and are comfortable working under pressure.
Desired:
  • Has knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools
  • Understanding APIs and related technologies
  • Background in telecommunications is desired.
Location
This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Preferably from Bangalore if possible.
Shift Timings - 5.30 am to 2.30pm / 3.30pm to 12.30am IST hours, rotational once in two or three months - based on business requirements may have to continue in the same shifts. Flexible!
9 am to 6pm IST hours (Based on business need for the general shift no shift allowance
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isnt what youre looking for, please consider other open positions .
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately travel is anticipated to help you connect in-person in a meaningful way.
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com .

Employment Type: Full Time, Permanent

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Flexible timing
Monday to Friday
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Day Shift
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Twilio Benefits

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International Relocation
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