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Compliance Operations Specialist 1
1-2 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Compliance Operations Specialist 1
Segment System
posted 8d ago
Job Role Insights
Key skills for the job
Job Description
- Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations
- Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.
- Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
- Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
- Resolve urgent issues impacting businesses, carriers and consumers worldwide.
- Use Twilio s tools and your own investigative powers to detect and prevent non-compliant activity.
- Provide support for customers by email, to ensure customers have an excellent experience with Twilio.
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required
- You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications
- Experience working in a fast paced, ambiguous environment, with a strong bias for action
- You re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
- You are detail-oriented with good organizational skills and comfortable with ambiguity.
- You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
- You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
- You have good time management and organizational skills and are comfortable working under pressure.
Desired:
- Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools
- Basic understanding APIs and related technologies
- Background in telecommunications is desired.
Employment Type: Full Time, Permanent
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