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Phone Number Operations L1
Segment System
posted 20d ago
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Job Description
- Willingness to work flexibly in rotational schedules.
- You have 1.5 -3 years of experience working cases in the operations in the customers facing teams, preferably within an eCommerce or Telecommunications organization.
- You have basic technical skills including basic SQL and an understanding of APIs and data analytics.
- You re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
- You are detail-oriented with great organizational skills and comfortable with ambiguity.
- You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
- You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
- You have good time management and organizational skills and are comfortable working under pressure.
Desired:
- Has knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools
- Understanding APIs and related technologies
- Background in telecommunications is desired.
Employment Type: Full Time, Permanent
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