Service Delivery Lead (Banking)

arial, sans-serif;">ABOUT THIS JOB: Roles & Responsibilities :

Oversee the delivery of Managed IT services and Staff Augmentation, ensuring high-quality standards and alignment with client expectations. Drive the strategic planning and execution of service delivery programs, maintaining a balance between operational efficiency and customer satisfaction. Cultivate a culture of continuous improvement and innovation, encouraging the team to exceed established goals and deliver exceptional results. Build and maintain robust relationships with clients, acting as a trusted advisor and ensuring a deep understanding of their business needs and challenges. Lead and mentor a diverse team, fostering an environment of collaboration and open communication, and supporting career development and progression. Utilize strong project management skills to oversee multiple projects simultaneously, ensuring timely and within-budget delivery of solutions. Develop and expand a network of reliable partners, enhancing the company s capabilities and ensuring access to the best resources in the industry. Analyze market trends and customer feedback to inform business strategies and service offerings, keeping the company competitive and responsive to change. Ensure compliance with industry standards and regulations, upholding the company s reputation for integrity and quality service. Champion the company s vision and values, inspiring the team to contribute to the organization s long-term success