Collection Strategy & Portfolio Management-Team Lead

Role & responsibilities

- Effective and efficient Implementation of the overall business strategy for Early Collections Team.

- Monitor & manage the Process Metrics including Conversions, Login Hours, Call Quality, customer complaint etc., highlight key risks and provide inputs for Mitigation Plan to achieve overall business goals .

- Actively monitor bucket inefficiencies and suggest recommendations to improve the collection strategy.

- Designing calling strategy and dialer management.

- Manpower planning as per the forecast volume and ensure effective manpower alignment to drive bucket efficiency.

- Define KPIs, mentor Managers / Assistant Managers, manage performance and conduct periodic reviews of team to share feedback and focus on performance improvement.

- Suggest recommendations for learning and development, career progression, internal movement & employee engagement initiatives aimed at reducing attrition.

- Target distribution and monitoring performance through daily, weekly reviews to ensure target achievement - Liasion with support functions to improve team performance.

- Conduct daily briefings to keep the team abreast to process changes and advancement, keep them oriented towards target achievement and resolve concerns (if any).

Preferred candidate profile

• 5-10 years in collections, recovery, or credit risk management in the automobile finance sector.
• Strong understanding of vehicle loan collections, delinquency management, and recovery processes.
• Strong analytical skills to monitor collection efficiency, portfolio performance, and risk segmentation
• Proficiency in data analysis and MIS reporting to track KPIs, recovery rates, and customer repayment trends.
• Experience in leading and mentoring collection executives and field collection teams
• Ability to train, guide, and motivate the team to improve collection effectiveness.
• Strong decision-making skills to handle escalations and difficult cases.
• Strong decision-making skills to handle escalations and difficult cases.
• Thorough understanding of RBI guidelines, collection laws, and compliance norms in the automobile finance sector.
• Proficiency in collection management systems (CMS), CRM tools, and Excel-based reporting.

Educational Background:

Graduate/Postgraduate in Finance, Business Administration, or a related field.

Certifications: Preferred if certified in Credit Risk Management or Collection Strategies will be added advantage