160 Trigent Software Jobs
1-5 years
₹ 3 - 6.5L/yr
Bangalore / Bengaluru
50 vacancies
International voice process
Trigent Software
posted 7hr ago
Flexible timing
Key skills for the job
Job Description:-
* NIGHT SHIFT ROLE TILL DECEMBER 15, 2024
• Make outbound calls to the candidate and motivate them to complete job applications.
• Schedule/reschedule the first day of work for the employees and share necessary information.
• Review the application form and make sure all the details are filled in appropriately.
• Handle inbound calls and resolve candidates queries.
• Respond to candidates queries over email/text.
• Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
• Provide excellent experience to the candidates.
• Maintaining a quality score of 90% and above throughout.
• Escalate issues and seek advice when faced with complex issues/problems
• Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements
• Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
• Participate in Team building activities
• Ensure and maintain the security and confidentiality of client data
• Ensure Customer Satisfaction
Education:
Additional Job Details:
• Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. • Experience working and delivering under a strict timeline.
• Should have the neutral accent
• Excellent communication skills (verbal and written).
• An ability to handle sensitive and confidential information.
• Agile and flexible with work schedule.
• Experience working and navigation on multiple systems/tools.
• Logical and analytical thought process.
• Willing to work in any US shift (EST/CST/MST/PST).
• Willing to work in rotational shifts and rotations week off as and when required
Perks
* Free Cab Facility
Can share your resume on subhijeet_g@trigent.com as well
Employment Type: Full Time, Permanent
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