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161 Trigent Software Jobs

Technical Support Engineer - Automation

2-6 years

₹ 10 - 16L/yr

Hyderabad / Secunderabad

1 vacancy

Technical Support Engineer - Automation

Trigent Software

posted 16hr ago

Job Role Insights

Flexible timing

Job Description

Job Description: Technical Support Engineer - Automation


Location: Hyderabad
Compensation: Up to ₹16 LPA
Shift: Round-the-clock
Work Setup: On-site (Work from Office)


Role Overview:
We are seeking a skilled Technical Support Engineer - Automation to resolve technical issues for customers using the ServiceNow platform. You will troubleshoot problems, answer technical queries, and ensure a seamless customer experience. This role requires a mix of technical expertise, problem-solving skills, and excellent communication.


Key Responsibilities:

  • Resolve customer issues via web, chat, email, and phone support.
  • Troubleshoot and debug using tools like Wireshark and Traceroute.
  • Utilize scripting (JavaScript, Unix Shell, PowerShell) and server administration skills (Windows/Unix).
  • Support cloud platforms (AWS, Azure, VMware) and related templates.
  • Improve processes and products by sharing insights from customer interactions.

Required Skills:

  • Proficiency in server-side scripting and cloud platforms.
  • Strong troubleshooting and root cause analysis skills.
  • Familiarity with protocols (HTTP, TCP, SOAP, REST) and incident management practices.
  • Excellent verbal and written communication skills.

Qualifications:

  • Bachelors degree in Computer Science or related field.
  • 2+ years of customer-facing technical support experience.

Join us to deliver exceptional support and grow your career in a dynamic, technology-driven environment!


Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Support Engineer roles with real interview advice

People are getting interviews at Trigent Software through

(based on 40 Trigent Software interviews)
Job Portal
Company Website
Walkin
Referral
Campus Placement
46%
18%
5%
3%
3%
25% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Trigent Software are saying

2.0
 Rating based on 1 Technical Support Engineer review

Likes

Trigent is not at all concerned about its employees. I was working as a contractor in Accenture and complaint about my supervisor ( Accenture) to Kishore as my supervisor, Bhupesh and Manager, Pradeep, used to torture me. Kishore did not guide me to get over this terrible situation saying that neither Kishore nor Trigent can help me in this. Therefore, I had a very bad experience

Dislikes

Trigent is not helpful and is not concerned about its employees

Read 1 review

Technical Support Engineer salary at Trigent Software

reported by 19 employees
₹2.9 L/yr - ₹7 L/yr
5% more than the average Technical Support Engineer Salary in India
View more details

What Trigent Software employees are saying about work life

based on 459 employees
67%
83%
63%
86%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Trigent Software Benefits

Work From Home
Health Insurance
Free Transport
Cafeteria
Job Training
Soft Skill Training +6 more
View more benefits

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