Support Specialist

We are looking for a candidate for providing application support for the bank s strategic ecommerce FX platform who can work with business and meet their (trading and sales) expectations. The candidate should have prior front office experience supporting similar applications and have strong technical and communication skills. The candidate should be adept in prioritizing and judging the nature of the issues and be able to context switch between issues and address and resolve them.

Core responsibilities include:
BAU Application support for the Financial markets Ecommerce business for Fixed Income Products.
Working closely with Trading and Sales Desks to support Foreign Exchange ecommerce platform
Drive high severity incidents and conclude to resolution
Perform root cause analysis and problem management effectively through engagement of multiple teams
Liaising with multiple teams within and outside the bank to resolve key production impacting issues
Coordination and implementation of release deployments and major infrastructure delivery
Continuously look for opportunities to increase efficiency within the team
Put forward ideas to improve automation and/or efficiency, and own through to implementation
Drive best practices within the wider production support team
Own and define roadmap for Monitoring and automation requirements of the platform
Operational Risk Management.
Participate and strengthen the Disaster Recovery/BCM drills
Performance/stability reviews/improvements
Adhere to Change Control and Fault Reporting Procedures
Participate in weekend on-call and public holiday support rota

Required Technology Knowledge:
Very good knowledge of ITRS Geneos / Oracle SQL / KDB
Proficiency in operating in Linux env.
Strong shell/Perl/Python scripting skills. Ability to automate manual task and seek continuous improvement in support performance
Experience working with Ansible, Docker, GIT/Bitbucket, ELK stack, Grafana etc

Strategy

Business

Processes

People & Talent

Risk Management
The ability to interpret the Group s financial information, identify key issues based on this information and put in place appropriate controls and measures

Regulatory & Business Conduct
Display exemplary conduct and live by the Group s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Revenue Apps Leads, Development and Infrastructure teams, FM Sales and Trading Desk, Client Services Team