Lead Network Engineer

• We are seeking a Network Operations Specialist to join our team
• The ideal candidate will be responsible for managing circuit installations, upgrades, disconnects, and network monitoring while ensuring optimal performance and reliability
• This role requires collaboration with various teams and coordination of activities to support network operations effectively

Key Responsibilities:

• International Network Operations Circuit Management Analysis and Troubleshooting: Analyze logs and traffic for ongoing or previously reported issues to identify and resolve circuit-related problems
• Monitor circuit and interface utilization, using tools to proactively resolve network alerts
• Installations and Upgrades: Coordinate all activities related to circuit installations and upgrades, ensuring timely execution and minimal disruption to services
• Manage circuit disconnects and coordinate testing for MPLS circuits with local office resources
• Network Configuration DHCP Management: Add and remove DHCP scopes, including special options for telephony and VDI systems
• Export DHCP data for migration planning
• DNS Management: Add and remove DNS records (A, CNAME, TXT, MX) as required
• Export domain data to support migration planning
• Network Access Control (ISE/NAC): Add MAC addresses for special equipment (e.g, cameras, printers, thin clients) to their respective groups
• Add new network devices for authentication and provide support in case of failures
• Monitoring and Support & Network Monitoring: Configure SNMP for effective monitoring and management of network performance
• Provide monitoring support during broadcast events (eg, Town Halls) to ensure connectivity and performance
• Incident Support: Provide immediate support in case of network failures and assist in troubleshooting efforts
• Network Optimization and Security Optimization: Develop and implement a decommissioning plan for Riverbed appliances
• Security Advisory: Resolve, apply, or remove any configurations that present vulnerabilities in the network
• Upgrade and install patches to fix any identified vulnerabilities
• Routing and Switching Routing Management: Add, change, or remove BGP/OSPF settings, including route mapping and prefix lists
• Manage static routes and export routing information for migration planning
• Switching Management: Add, change, or remove VLANs and manage switchport activations/deactivations
• Perform quarterly local password changes for security compliance
• Voice and Telephony / Voice Management: Assign Direct Inward Dialing (DID) numbers for users and generate call reports
• Configure new SIP trunks with providers and create or change auto attendants or call queues
• Export Microsoft Teams data for migration planning and support SSL certificate updates on AudioCodes
• SDWAN and Wireless Management (SDWAN Support): Collaborate with Cookinham on SDWAN-related tasks and provide support in case of failures
• Wireless Configuration: Assign users to extended guest access and configure access points and controllers
• Manage WLAN configurations and perform quarterly passphrase changes for LMConnect
• Branch Office Operations (Branch Coordination): Coordinate all activities related to circuit installs/upgrades, SDWAN device builds/configurations, and network device deployments
• Manage IP address assignments and telephony enablement for branch office operations
• Provide Day 1 support for newly established branch offices
• Open Source ONOS Monitoring and Support Dell Routers Management Routing Monitoring: o Monitor hardware health and performance metrics of Dell routers
• o Conduct interface monitoring, focusing on errors, discards, and utilization levels
• o Perform interface resets as needed to maintain optimal performance
• o Provide support and troubleshooting during network failures
• Dell Switches Management Switching Monitoring: o Monitor hardware health and performance of Dell switches
• o Analyze interface statistics to track errors, discards, and utilization rates
• o Execute interface resets to address performance issues
• o Offer support in case of failures, ensuring timely resolution to minimize downtime
• NARRS and ONOS Controller Management Platform Health Monitoring: o Conduct health monitoring of the NARRS and ONOS controller platforms, focusing on CPU, memory, and resource consumption
• o Investigate and resolve platform performance issues, collaborating with engineering teams as necessary
• Security Management Vulnerability Management: o Identify, resolve, apply, or remove any configurations that present security vulnerabilities within the network
• o Ensure compliance with security policies and industry best practices
• Monitoring and Fault Management DataDog/Splunk/NARRS Monitoring: o Utilize monitoring tools (DataDog, Splunk, NARRS) for fault identification and triage at Tier 1 and Tier 2 support levels
• o Proactively resolve network alerts related to switching and routing, escalating issues to the LM Engineering team when appropriate
• Tools and platforms: Preferred exposure to the tools such as ServiceNow, JIRA, vManage, Infoblox, CABO, DNAC, Data Dog, Entuity, RequestIT, OpenGear/Cradelpoint, Splunk, NARRS