User Research / Consumer Research / Consumer Insight

Excellent Opportunity at Transsion Holdings (itel, Tecno & Infinix Mobiles)

Position : User Operation Specialist / Consumer Research

Objective of the Position:

The User Operation Specialist will independently manage research projects to gather insights on user behavior and market trends. The role focuses on conducting field visits, user interviews, and analyzing feedback from various channels such as social media, surveys, and desk research. The specialist will develop research strategies, collaborate with cross-functional teams, and communicate insights to stakeholders to drive organizational growth and strategy.

Roles and Responsibilities

Research and Insight generation

• Conduct user research using a variety of methodologies, including field visits, interviews, surveys, and desk research.
• Collect and analyze user feedback from multiple sources, including social media and online platforms.
• Generate actionable insights from research findings to support product and strategy initiatives.
• Understand and incorporate technical and business requirements into research.
• Establish and implement comprehensive research strategies with clear objectives and methodologies.
• Develop well-crafted research plans that align with business goals.
• Work closely with product and research teams, particularly in Mainland China, to align user research needs and goals.
• Advocate research findings to diverse audiences through written reports, presentations, and visual formats.
• Collaborate with cross-functional teams to ensure insights are integrated into product development and strategy planning.
• Maintain an accurate, up-to-date understanding of the market with insightful data and intelligence.
• Support the evaluation of strategy effectiveness through continuous feedback and reporting improvements.
• Assist in creating visually compelling presentations for stakeholders.

• Recruit and engage with local target users to enhance research effectiveness.

Preferred candidate profile

• 3+ years in market/user experience research with expertise in both qualitative and quantitative methods.
• Proven success in conducting research across product stages and driving actionable insights.
• Bachelors degree in Statistics, Marketing, Business, or related fields.
• Strong analytical skills with proficiency in research tools, Microsoft Excel, PowerPoint, Google Sheets, and Slides.
• Excellent written and verbal communication in English; additional languages are an advantage.