Research Skills

Skills:.

Research Skills, team lead, Data Management, data mining, Qualitative Research, Leadership,.

Research Analyst (Looking candidate from only KPO Industry).

Avantika 9315823524.

MANDATORY SKILLS:--.

Advanced Excel (Mandatory).

Good English Speaking (Mandatory).

International client handling (Mandatory).

Salary:25,000 to 35,000 (Monthly).

Experience:3 5 Years.

Location:Netaji Subhash Place (NSP), Delhi.

Days:5 Days (Except Last Saturday of the month).

Time:9:30 am to 6:30 pm (9 hours shift Including 1 hour break).

Responsibilities.

Manage Clients SLAs work for the improvement of the Team.

Ensure ongoing compliance with quality and industry regulatory requirements.

Conduct Live sampling, training, Monitoring & Assessing Processes.

Quality Monitoring Evaluate Agent Performance.

Process Enhancement through Performance Assessment.

Standards of Quality and Compliance.

Define measurements for quality.

Criteria for Evaluation Process for Evaluation Coaching and feedback.

Strong computer skills and knowledge of QA databases and applications.

Strong analytical and problem-solving skills.

Numeracy skills for managing quality reports.

Writing skills for preparing reports.

Negotiating skills for handling the resources per quality performance.

Qualification:--.

Minimum Graduate.

Interested candidate can apply.