Transition Manager

Role & responsibilities

• As a transition manager you will assume overall responsibility and accountability of Hire to Retire transitions. The successful candidate will be responsible for overseeing your assigned transition process, ensuring a smooth and seamless transfer of services, and meeting all project objectives and deliverables. This role requires strong project management, coordination, and communication skills working as part of a larger transition team.
• You will provide transition support for establishing processes, metrics identifications and reporting
• Manage Teleperformance and client stakeholder engagement.
• Monitor your transition spending to ensure costs are within approved cost case budget.
• Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making
• Responsible to achieve transformation at a high level of change management experience.

• Responsible for tracking and driving all process parameters critical to quality' for process delivery

Key Competencies:

• Contracts Review: Ability to review and interpret contracts to ensure compliance and alignment with project objectives, requirements and deliverables.
• Team Management: Skilled in managing and leading cross-cultural, cross-geo teams of transition, transformation resources and subject matter experts.
• Project Management: Strong project management skills, including planning, execution, and monitoring of projects, skilled in project management tools- Monday.com preferred.

Preferred candidate profile

• Graduate or postgraduate with a minimum of 9-10 years of experience in Hire to Retire Transitions and Transformations
• Proven experience in creating and developing value propositions, business cases, and industry-specific offerings
• Ability to ideate strategic direction and initiatives through designing of business outcome models, contracting structures and identification of new opportunities and business lines
• Proficient in supporting the sales team in building a compelling business case for prospective clients to the offshore business and working closely with Process Delivery leaders in identifying improvement opportunities and implementing the same across all processes
• Expertise in leading efforts on continuous process improvements and transformation along with carrying out maturity assessments
• Proven experience in understanding end-to-end Hire to Retire processes. In-depth process knowledge in reporting, management reporting and analytics

Perks and benefits

As per company policy