Transition management Sr. Analyst

The migration manager works with the migration leader to plan and execute one or more of the migration projects.

• This position will be responsible for successful migration of specified roles into GBS

• They will work across the team to ensure knowledge sharing and enabling the delivery team to be well prepared for the go live.

Doing the following for their specific projects, under supervision of Migration Leader

• Plan, project manage and execute the overall/part of the Transition Program for a Function/s

• Overall transition management of existing processes for a Function/s from local sites into the BSC

• Work with the Function Lead/s, BSC teams and local site management in delivering the transition program for the Function/s

• Monitoring and reporting of overall transition progress

• Identify and monitor transition risks and issues, propose and implement corrective actions

• Ensure successful delivery of Transition outputs (DTPs, Process Maps, SLA/OLAs, other for a Function/s)

• Work together with Project Management/ PMO/TMO, fellow Functions and Work-streams on the Program to deliver the Program objectives

• Ensure efficient and effective transition delivery

• Collaborate with, support and manage relevant Function/s TCs

• Ensure effective communication between key stakeholders groups for each transition (Program Team, Function Leadership, Local site management, BSC Management, BSC Knowledge Capture Teams, Other)

• Successful training of BSC Knowledge Capture Teams

• Ensure correct application of transition methodology to each transition being managed by the TCs

• Provide general transition management expertise and advice.

• Proven ability to work with different stakeholders, excellent stakeholder management and client handling (domestic & international) skills
• Excellent communication (written and oral) and interpersonal skills
• Proven ability to manage change in a fluid, dynamic and evolving environment
• Track record of excellent project execution / delivery preferred
• Understanding of metrics, process improvements, lean and six sigma would be helpful
• Proficient with MS Office MS Excel and MS Power point in particular

Minimum required:

• 3 to 5 years: Minimum 3-5 years of relevant experience in a similar position (TM/ Project Manager) in an international SSC or BPO environment.

Preferred:

• 5 to 8 years: International experience; Proven track record of transition management of processes into an SSC/BPO organization.