Trak N Tell - Executive - Customer Support (1-2 yrs)

- Experience- 6 months -1.5 years

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.

- Take the extra mile to engage customers.

- Addressing consumer problems and suggesting an efficient solution with empathy and professionalism.

- If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer.

- The customer care executives also take care of social media emails, internal communications, and mediums to inform customers about recent updates or schemes for the products.

- They assist the customers in picking out the right product by their needs and budget.

- The executives should follow a personalised way of communicating that will help the consumers to know that their problems are being heard and understood.

- Having strong product knowledge is a must for customer support executives and predicting the needs of the customers.

- Taking feedback from the customers and highlighting their concerns and needs.

- Basic technical knowledge will help in utilising the customer support tool