MOS - Executive - Customer Support (1-2 yrs)

Customer care executives are the primary point of contact for customers and are responsible for many tasks, including :

Customer satisfaction : Ensuring that customers are satisfied with the company's products and services

Customer inquiries : Managing customer inquiries through phone, email, chat, or social media

Problem resolution : Resolving customer complaints and issues in a timely manner

Customer information : Providing accurate and timely information about products and services

Customer accounts : Recording and managing customer accounts using CRM systems

Customer feedback : Collecting customer feedback and conveying it to the team

Customer service channels : Identifying customer service channels and solutions for managing customer concerns

Performance metrics : Tracking key performance indicators (KPIs) such as customer satisfaction score (CSAT), net promoter score (NPS), and average handling time (AHT)

Customer advocacy : Advocating for customer needs when the organization is working on a new product or brand strategy

Customer rapport : Establishing a positive rapport with customers

Customer appointments : Fixing appointments based on customer availability

Customer orders : Managing the payment and delivery of customer orders

Product selection : Helping customers choose the right product for their needs and budget

Promotions : Informing customers of upcoming promotions or deals