IGT Hiring Head of Training in Pune

Position: Head Training

Location: Pune

Employment type: Permanent

Job type: Full time

Profile Summary:

IGT Solutions is looking for a Head Training to manage team of Training Team. The position is responsible for the overall quality assurance & trainings.

Primary Job Responsibility:

• Forming strategies pertaining to smooth functioning, development and execution of various tasks for the training team keeping in mind the vision of the organization
• Establish benchmarks for quality training services and maintain the same
• Ensure effective implementation of systems and processes for measuring and monitoring the effectiveness of the training
• Plan budgetary projections pertaining to training so as to fulfil the learning needs of the growing organization
• Help in successful implementation of new channels of learning and development focusing on both conventional and non-conventional forms of training leading to optimization of the training
• Leads client presentations and reviews
• Manages client deliverables specific to training and reviews training performance with existing clients
• Provides RFP Inputs and creates solutions to potential businesses
• Perform periodic assessments of classroom/facilitation skills of direct reports (Trainer Certification, Trainer Feedback Observation & Focus Group Discussions)
• Works with cross-functional teams to work retention plans thru employee engagement

Education and Essential Experience:

• Graduate in any discipline, with above average academic profile
• With 5 years 8 years training experience in BPO or Call Center industry
• At least 3 years of experience as Senior Training Manager
• Experience of managing a large scale Operations Training Department
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
• Strong understanding of business goals and standards for customer service
• Ability to communicate effectively with senior management and other departments
• Experience developing yearly training plans and materials for all departments throughout the company
• Ability to effectively organize and manage multiple training initiatives simultaneously
• Flexible and adaptive to work schedules

Key Enablers:

• Excellent communication and leadership skills
• Ability to Measure and Assess Staff Training Needs
• Strong Communication and Interpersonal skills
• Innovative Thinking
• Critical Thinking
• Judgment and Decision Making skills
• Service Orientation skills
• Time Management
• Operations Analysis - Analyzing needs and product requirements to create a design.
• Complex Problem Solving skills
• Negotiation Skills
• Excellent oral and written communication skills
• Good client interfacing skills

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.