Events Client Servicing

DESIGNATION: Client Servicing -Events
LOCATION: Delhi

Job Summary:

Client servicing refers to the role and processes focused on ensuring that the client's needs and expectations are met throughout the planning, execution, and follow-up of an event. It is about providing exceptional service, clear communication, and support at every stage of the event, ensuring a positive experience for the client.

Key Responsibilities:

1. Client Relationship Management

• Understanding client needs and expectations
• Building and maintaining strong client relationships
• Acting as the primary point of contact

2. Event Planning & Coordination

• Gathering event requirements and objectives
• Coordinating with internal teams (production, creative, accounts, logistics, marketing, etc.)
• Creating detailed event plans and timelines

3. Budget Management

• Helping clients allocate budgets effectively
• Providing cost estimates and approvals
• Ensuring cost control without compromising quality

4. Communication & Reporting

• Regular updates and progress reports to clients
• Managing approvals and feedback loops
• Addressing client queries and concerns proactively

5. Vendor & Stakeholder Coordination

• Managing third-party vendors and suppliers
• Ensuring smooth collaboration among all stakeholders
• Handling contract negotiations and agreements

6. Problem-Solving & Crisis Management

• Handling unexpected issues and last-minute changes
• Quick decision-making under pressure
• Ensuring contingency plans are in place

7. Post-Event Analysis & Feedback

• Gathering client feedback for improvements
• Conducting event performance reviews
• Maintaining long-term client engagement for future events

Job Types: Full-time

Salary Package: 4L 8L p.a

Experience: 3-7 years of experience in client servicing and business development within the events industry

Working days: Mon-Sat

Additional Perks & Special Employee Benefits

• Monthly Special Benefits for Employees.
• Guaranteed incentives for each file handled every month.
• Recognition & Rewards to encourage productivity.
• The Opportunity to Travel