Operations Manager

Front ending customers queries

Providing necessary support to the customers

Proper Maintenance & Operations of the site in terms of Electricity, DG Sets, Lifts, Gym equipment, Telecommunication, Water Supply, Fire Alarm System, Carpentry, Plumbing, Security, Housekeeping, Landscaping, etc.

Coordinate for timely disbursement of payments of staff deployed at site

Coordinate for proper & timely utility payments of common area

Coordinate with Association & TEBS for timely disbursements of vendor payments

Ensure availability of tools and equipment s required at the site

Ensure that established systems, rules, and procedures are followed by ground staff, helping staff and service providers

Prepare and send reports as per required frequency (Daily, Weekly, Fortnightly, Monthly) to Reporting Managers and Association also take the same from vendors of your site

Fill the checklists of preventive and other maintenance operations

AMC / Vendor Management - Ensure all AMCs are renewed in time (Elevator / DG /Water softener / pest control / Gym / Chiller etc..).

Checking that agreed work by vendors or contractors has been completed satisfactorily and following up on deficiencies, if any

Ensure that statutory compliances are adhered to by the manpower vendors

Liaising with local bodies like BBMP, BESCOM & BWSSB for common area maintenance issues

Coordinating with various departments in the corporate office like Accounts, CEM, Design, etc. based on requirement

Ensuring that the facility meets government regulations and environmental, health and security standards like Pollution control certificate / Consent for Operations (CFO), DG & lift fitness certificate, etc

Help, organise and co-ordinate various events for community engagement

Check the quality of guards provided by the security agency, coordinating with the security agency & Implementation and operations of security and surveillance systems & processes to ensure the safety & security of the residents & the site

Ensure security registers are checked every day and trainings are conducted as per agreed frequency

Power and water consumption reports sent each month to Head Office without reminders/proactively

Technicians leave management with proper records

Ensure TE maintenance invoices are shared with Associations / owners (wherever applicable) every Quarter and collections done within 15days from the Invoice date

Oversee and manage maintenance of all facilities provided by TE