Sales Line Executive

Key Responsibilities

1. Customer Interaction

- Handle inbound sales inquiries via phone with professionalism and enthusiasm.

- Understand customer needs and provide tailored product recommendations.

- Guide customers on sizing, fabric choices, and customization options.

- Proactively address customer concerns and resolve issues promptly.

2. Sales Conversion

- Convert inquiries into confirmed orders by building trust and rapport with customers.

- Assist customers in navigating the ordering process and ensure timely follow-ups for

pending

decisions.

3. Product Knowledge

- Develop a thorough understanding of Bombay Shirt Company's products, processes,

and offerings.

- Stay updated on new collections, promotions, and campaigns.

4. Coordination & Collaboration

- Collaborate with store teams and production units to ensure accurate order details.

- Work closely with the customer service team to resolve escalations and support post-sales

queries.

5. CRM &Reporting

- Accurately record customer interactions, order details, and feedback in the CRM system

(Freshdesk).

- Share insights and suggestions for improving the customer journey.

Key Skills &Requirements

- Experience: 1-3 years in a customer-facing or sales role, preferably in retail, fashion, or e-

commerce.

- Communication: Excellent verbal communication skills in English. Proficiency in Hindi and

other regional languages is a plus.

- Customer Focus: Strong problem-solving skills with a customer-first mindset.

- Sales Acumen: Ability to identify customer needs and suggest suitable solutions to drive

sales.

- Tech Savvy: Comfortable using CRM tools, phone systems, and basic computer

applications.

- Personality: Enthusiastic, patient, and driven by delivering exceptional service.