AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Premium Employer
i
This company page is being actively managed by
Toast Team. If you also belong to the team, you
can get access from
here
Toast
Compare
All Filters
38 Toast Jobs
Manager, Revenue Operations
Toast
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We re hiring a Manager for our Collections and Support team, reporting to our Senior Manager of Revenue Operations.
Key Responsibilities
- Manage and develop a team of Collections Representatives and Billing Support Representatives, ensuring work is completed in an accurate and timely manner in line with our SLAs
- Review customer accounts to proactively communicate with customers and internal partners to ensure collection of all outstanding invoice totals
- Prioritize and manage escalations by working closely with collection representatives and cross functional teams to ensure timely resolution.
- Respond to customer account inquiries and follow through to resolution in a timely manner
- Collaborate effectively with internal teams, establishing and maintaining regular cadences to discuss, and track process improvements.
- Post customer payments, refunds, and deposits by recording ACH and credit card transactions
- Provide training and guidance to collection representatives on the end-to-end billing and collection process, ensuring they are well-equipped to meet operational goals.
- Review and ensure that SOPs are current and lead efforts to streamline collection team deliverables for efficiency.
- Take ownership of key deliverables, including publishing SLA dashboards and key highlights on a monthly basis to monitor performance
- Consistently meet strict deadlines related to month-end close.
- Demonstrate strong people management skills by developing, mentoring and fostering growth within the team.
- Apply problem solving skills to address day-to-day collection operations issues and effectively manage the workload of collection representatives.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Operations roles with real interview advice
What people at Toast are saying
What Toast employees are saying about work life
based on 29 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Compare Toast with
Swiggy
Compare
Zomato
Compare
Cafe Coffee Day
Compare
Barbeque Nation
Compare
Faasos Food Services
Compare
InnerChef
Compare
Box8
Compare
Chaayos
Compare
Wow Momo Foods
Compare
Prime Focus Technologies
Compare
MapmyIndia
Compare
Yodlee
Compare
Global Edge Software
Compare
Bravura Solutions
Compare
Paramatrix Technologies
Compare
RGBSI
Compare
TEOCO Software
Compare
Upland Software
Compare
Calix
Compare
3Pillar Global
Compare
Similar Jobs for you
Toast Chennai Office Location
Chennai, Tamil Nadu Office
4th Floor, Module 4, Cambridge Tower, Ramanujan Intellion Park, Rajiv Gandhi Salai (OMR), Taramani, Chennai
Chennai, Tamil Nadu
600113
600113
Share an Interview