Associate Customer Care Advisor

Associate Customer Care Advisor - Bengaluru, India

Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Associate Customer Care Advisors (CCAs) are pivotal stakeholders in responding to and resolving escalated account issues, such as credits and billing inquiries, to meet customer needs. As a CCA, you will be a part of the Toast Account Operations (TAcO) campaign, and assist customers with Toast contracts and billing-related inquiries, offering support for modifications, credits, and account adjustments.

About this roll* (Responsibilities) 

• Overseeing customer inquiries related to subscriptions, service agreements, and accounts via email and Salesforce tickets
• Carefully investigating inquiries concerning contracts, billing charges, or fees
• Providing clear and courteous information with a helpful and understanding approach to customer requests
• Proactively addressing customer credit requests and making necessary account revisions to enhance satisfaction with Toast POS
• Collaborating closely with various teams and departments to ensure an exceptional customer experience
• Demonstrates an understanding of the characteristics of fraud cases and effectively takes the required measures to resolve them.
• Dedicated to ongoing improvement through active involvement in initiatives to enhance customer programs and experiences

Do you have the right ingredients?* (Requirements)

• Minimum Bachelors Degree is Required.
• 2-3.5 years of  customer service experience, working with customer billing inquiries and account management
• SaaS background preferred
• Experience in using Salesforce 
• Strong abilities in teamwork, communication, and collaboration for effective interaction with colleagues and customers
• Easily adapting to a dynamic, fast-paced setting 
• Detail obsessed and a willingness to handle various tasks while ensuring efficiency 
• The working hours for this role are 2PM to 11 PM IST & Working days are (Sunday to Thursday)
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  About Toast:

  Toast, Inc. is a Boston-based technology company that specializes in providing cloud-based restaurant management software. Their primary product is a point of sale (POS) system designed specifically for restaurants.   

  POS System: This core product helps restaurants manage orders, payments, and customer information efficiently.   

  Restaurant Management: Toast offers tools for managing various aspects of restaurant operations, including inventory, employee scheduling, and reporting.   

  Guest-Facing Technology: Toast provides solutions like online ordering and reservations to enhance the customer experience.   

  Integration: Toast integrates with other restaurant-related software and services, such as delivery platforms and accounting systems.   

  In essence, Toast aims to streamline restaurant operations, increase efficiency, and improve customer satisfaction through its technology platform

  Website: https://pos.toasttab.com/