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38 Toast Jobs
Associate Customer Care Advisor
Toast
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Overseeing customer inquiries related to subscriptions, service agreements, and accounts via email and Salesforce tickets
- Carefully investigating inquiries concerning contracts, billing charges, or fees
- Providing clear and courteous information with a helpful and understanding approach to customer requests
- Proactively addressing customer credit requests and making necessary account revisions to enhance satisfaction with Toast POS
- Collaborating closely with various teams and departments to ensure an exceptional customer experience
- Demonstrates an understanding of the characteristics of fraud cases and effectively takes the required measures to resolve them.
- Dedicated to ongoing improvement through active involvement in initiatives to enhance customer programs and experiences
Do you have the right ingredients(Requirements)
- 2-3.5 years of customer service experience, working with customer billing inquiries and account management
- SaaS background preferred
- Experience in using Salesforce
- Strong abilities in teamwork, communication, and collaboration for effective interaction with colleagues and customers
- Easily adapting to a dynamic, fast-paced setting
- Detail obsessed and a willingness to handle various tasks while ensuring efficiency
- The working hours for this role are 2PM to 11 PM IST Working days are (Tue to Sat)
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Care Associate roles with real interview advice
What people at Toast are saying
Customer Care Associate salary at Toast
reported by
1
employee
with 6
years exp.
₹7.7
L/yr - ₹9.8
L/yr
260%
more
than the average Customer Care Associate Salary in India
View more details
What Toast employees are saying about work life
based on 26 employees
Flexible timing
Monday to Friday
No travel
Night Shift
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Principal Data Scientist - Fintech Lending/Capital
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