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244 Aster Dm Healthcare Jobs
Associate Customer Care
0-3 years
₹ 2.5 - 2.2L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Associate Customer Care
Aster Dm Healthcare
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Customer Support: Respond promptly and effectively to customer inquiries, providing accurate information, resolving issues, and offering appropriate solutions
- Communication: Interact with customers via phone, email, or live chat, demonstrating excellent verbal and written communication skills while maintaining a friendly and empathetic attitude
- Problem Resolution: Identify and analyze customer concerns, troubleshoot problems, and escalate complex issues to the appropriate departments when necessary
- Product Knowledge: Develop a deep understanding of the company's products or services to provide accurate and relevant information to customers
- Customer Satisfaction: Strive to exceed customer expectations by actively listening to their needs, addressing concerns, and ensuring their overall satisfaction
- Documentation: Maintain detailed and accurate records of customer interactions, transactions, inquiries, and complaints in the designated database
- Process Improvement: Identify opportunities to enhance customer support processes, suggesting improvements to streamline operations and enhance overall customer experience
- Team Collaboration: Collaborate with colleagues and cross-functional teams to share knowledge, provide assistance, and contribute to a positive and cohesive work environment
- Quality Assurance: Adhere to established quality standards and service level agreements to deliver consistent and high-quality customer care
- Professional Development: Stay updated on product knowledge, industry trends, and best practices in customer service to continuously improve your skills and performance
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Care Associate roles with real interview advice
What people at Aster Dm Healthcare are saying
Rating based on 2 Customer Care Associate
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Good experience
- Skill development - Excellent
They won't give work from home job
Customer Care Associate salary at Aster Dm Healthcare
What Aster Dm Healthcare employees are saying about work life
Aster Dm Healthcare Benefits
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