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263 Aster Dm Healthcare Jobs
Associate Customer Care
0-3 years
₹ 2.5 - 2.2L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Associate Customer Care
Aster Dm Healthcare
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Customer Support: Respond promptly and effectively to customer inquiries, providing accurate information, resolving issues, and offering appropriate solutions
- Communication: Interact with customers via phone, email, or live chat, demonstrating excellent verbal and written communication skills while maintaining a friendly and empathetic attitude
- Problem Resolution: Identify and analyze customer concerns, troubleshoot problems, and escalate complex issues to the appropriate departments when necessary
- Product Knowledge: Develop a deep understanding of the company's products or services to provide accurate and relevant information to customers
- Customer Satisfaction: Strive to exceed customer expectations by actively listening to their needs, addressing concerns, and ensuring their overall satisfaction
- Documentation: Maintain detailed and accurate records of customer interactions, transactions, inquiries, and complaints in the designated database
- Process Improvement: Identify opportunities to enhance customer support processes, suggesting improvements to streamline operations and enhance overall customer experience
- Team Collaboration: Collaborate with colleagues and cross-functional teams to share knowledge, provide assistance, and contribute to a positive and cohesive work environment
- Quality Assurance: Adhere to established quality standards and service level agreements to deliver consistent and high-quality customer care
- Professional Development: Stay updated on product knowledge, industry trends, and best practices in customer service to continuously improve your skills and performance
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Care Associate roles with real interview advice
What people at Aster Dm Healthcare are saying
Rating based on 2 Customer Care Associate
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Good experience
- Skill development - Excellent
They won't give work from home job
Customer Care Associate salary at Aster Dm Healthcare
What Aster Dm Healthcare employees are saying about work life
Aster Dm Healthcare Benefits
View more benefits
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