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Complaints Associate
TIDE
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Monitor and track complaint resolution metrics to identify areas for improvement and develop action plans to address them.
- Develop and implement policies and procedures for handling complaints in accordance with company guidelines and regulatory requirements.
- Manage escalated complaints and work with other departments to resolve complex issues.
- Investigate and analyse complaints to identify the root cause of the issue.
- Handle/front end all disputes raised by LEA (Law Enforcement Agency) and other statutory authorities, etc., in an effective and efficient manner on a day-to-day basis.
- Liaise with the police and visit police stations as and when required.
- Maintain a repository of the filed police complaints;
- Prepare case summaries, etc.
- Communicate with complainants through various channels such as email or phone to resolve their complaints in a timely and professional manner;
- Ensure adherence to TAT 100 % responses to all complaints/queries;
What makes you a great fit:
- Excellent communication skills, both verbal and written
- Minimum of 1 year of experience in complaints resolution or related field
- Strong analytical skills and the ability to identify and solve problems efficiently
- Excellent organizational and time management skills
- Ability to handle and prioritize multiple tasks and demands
- Capable of working independently as well as in a team
- Preferably background in legal/ lawyer
- Experience in NBFC/Fintech preferred
What you ll get in return:
- Competitive salary
- Self Family Health Insurance
- Term Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or LD activities
Employment Type: Full Time, Permanent
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People are getting interviews at TIDE through
People are getting interviews through
(based on 17 TIDE interviews)
Job Portal
Referral
Company Website
52%
18%
18%
12% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at TIDE are saying
Associate salary at TIDE
reported by
4
employees
with 2-4
years exp.
₹5
L/yr - ₹6.8
L/yr
19%
less
than the average Associate Salary in India
View more details
What TIDE employees are saying about work life
based on 199 employees
Flexible timing
Monday to Friday
No travel
Day Shift
TIDE Benefits
Submitted by Company
Private health cover Mental wellbeing Life and Accident Insurance Family-friendly leave Paid volunteering leave
Submitted by Employees
Work From Home 
Health Insurance 
Soft Skill Training 
Education Assistance 
International Relocation 
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TIDE New Delhi Office Location
New Delhi, Delhi Office
India
New Delhi, Delhi
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