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74 Tide Business Finance Platform Jobs
Sales Onboarding Specialist
Tide Business Finance Platform
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- You will be receiving inbound and outbound calls from prospects who have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to guide them over the phone to complete their signup and at the same time offer complementary tools and services
- You will walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!
- You ll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you ll need to be technically minded
- You ll be agile and at times support the team on specific projects, where you need to speak to members who have recorded an interest in a Tide product and you have to secure the sale
- You ll get to know these prospective members, and how they plan to operate their business so you are able to suggest relevant Tide Products for them to utilize (for instance, our membership subscriptions and time saving products)
- You ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide.
- You have excellent written and spoken English language skills
- You have previous customer service or telesales experience
- You re focused on revenue and can up-sell to our prospective members
- You re target driven
- You are comfortable with constant change and switching of priorities
- You love to troubleshoot and have a member first mentality
- You re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame
- You re a team player and can complete ad-hoc tasks to help the KYC Analyst Team on occasions
- You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
- You have the ability to be able to listen, learn and adapt to feedback
- You may also have some knowledge of compliance, KYC, AML, and associated regulations
- You may also have previous experience working with a Fintech or digital bank
- You may also have experience of using Zendesk or similar and Predictive (or power) dialer
- 25 days paid annual leave
- 3 paid days off for volunteering or LD activities
- Extended maternity and paternity leave covered by the company
- Personal LD budget
- Additional health dental insurance
- Mental wellbeing platform
- Snacks, light food, drinks in the office
- WFH equipment allowanc
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Onboarding Specialist roles with real interview advice
Top Tide Business Finance Platform Onboarding Specialist Interview Questions
Q1. How can angualr app is catered to multiple locations
asked in
Web Engineer interview
What people at Tide Business Finance Platform are saying
Onboarding Specialist salary at Tide Business Finance Platform
reported by
2
employees
₹3.6
L/yr - ₹4.6
L/yr
23%
less
than the average Onboarding Specialist Salary in India
View more details
What Tide Business Finance Platform employees are saying about work life
based on 131 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tide Business Finance Platform Benefits
Submitted by Company
Self and family medical insurance Learning and development budget Mental wellbeing support OPD benefits
Submitted by Employees
Work From Home 
Health Insurance 
Soft Skill Training 
Education Assistance 
International Relocation 
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