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Lead Engineer
Ticketmaster
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
Lead Engineer || Security Ticketmaster India Business WHAT THIS ROLE WILL DO
- Provide 1 st line support for all Ticketmaster alert and queries
- Perform on-call duty as part of a global team monitoring the availability and performance of the ticketing systems and APIs used by third-party services, as well as the various internal services and systems on which these interfaces depend.
- Resolve advanced issues and provide advanced troubleshooting for escalations.
- Provide Subject Matter Expertise to cross-functional teams on threat issues, including strategy, issue troubleshooting, and product tool requirements.
- Drive continuous improvements to our products, tools, configurations, APIs and processes by sharing learnings, constructive feedback, and design input with internal technical teams and integrators.
- Independently learn new technologies and master Ticketmaster ticketing platforms products and services to provide full stack diagnostics to help determine the root cause of issues, and where appropriate help our integrators through their issues.
- Ensure runbooks, resolution responses, internal processes and integration documentation are up to date and to a high standard suitable for internal stakeholder usage.
- Work on automation to reduce toil
- BA/BS degree in computer science or related field or relevant work experience in lieu of degree.
- Experience with bot detection and blocking systems.
- Troubleshooting skills ranging from diagnosing low-level request issues to large-scale issues with correlating data between various third-party partners and in-house systems
- Proficiency in Bash/Python/Go etc for operations scripts and text processing.
- Working knowledge of HTTP protocol and basic web systems, and analysis tools such as Splunk and Kibana/ELK stack, and database products (Oracle / MySQL / DataBricks / Snowflake / etc.)
- Experience working with a 24/7 shift based team.
- Experience in a global, fast-paced environment, resolving multiple interrupt-driven priorities simultaneously
- Passionate and motivated, resourceful, innovative, forward-thinking
- Strong English language communication skills and the ability to collaborate closely with remote team members
- Ability to work with autonomy while ensuring that new knowledge is shared with technology teams
- Committed and able to adapt quickly
- Embrace continuous learning and continuous improvement
Employment Type: Full Time, Permanent
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(based on 7 Ticketmaster interviews)
Job Portal
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42%
29%
29% candidates got the interview through other sources.
Moderate
Confidence
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What people at Ticketmaster are saying
Lead Engineer salary at Ticketmaster
reported by
13
employees
with 9-15
years exp.
₹25
L/yr - ₹37.4
L/yr
96%
more
than the average Lead Engineer Salary in India
View more details
What Ticketmaster employees are saying about work life
based on 32 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ticketmaster Benefits
View more benefits
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