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13 Ticketmaster Jobs
Engineer 3
Ticketmaster
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide 1 st line support for all Ticketmaster alert and queries
- Perform on-call duty as part of a global team monitoring the availability and performance of the ticketing systems and APIs used by third-party services, as we'll as the various internal services and systems on which these interfaces depend.
- Resolve advanced issues and provide advanced troubleshooting for escalations.
- Provide Subject Matter Expertise to cross-functional teams threats issues, including strategy, issue troubleshooting, and product tool requirements.
- Drive continuous improvements to our products, tools, configurations, APIs and processes by sharing learnings, constructive feedback, and design input with internal technical teams and integrators.
- Independently learn new technologies and master Ticketmaster ticketing platforms products and services to provide full stack diagnostics to help determine the root cause of issues, and where appropriate help our integrators through their issues.
- Ensure runbooks, resolution responses, internal processes and integration documentation are up to date and to a high standard suitable for internal stakeholder usage.
- Work on automation to reduce toil
- BA/BS degree in computer science or related field or relevant work experience in lieu of degree.
- Experience with bot detection and blocking systems.
- Troubleshooting skills ranging from diagnosing low-level request issues to large-scale issues with correlating data between various third-party partners and in-house systems
- Proficiency in Bash/Python/Go etc for operations scripts and text processing.
- Working knowledge of HTTP protocol and basic web systems, and analysis tools such as Splunk and Kibana/ELK stack, and database products (Oracle / MySQL / DataBricks / Snowflake / etc)
- Experience working with a 24/7 shift based team.
- Experience in a global, fast-paced environment, resolving multiple interrupt-driven priorities simultaneously
- Passionate and motivated, resourceful, innovative, forward-thinking
- Strong English language communication skills and the ability to collaborate closely with remote team members
- Ability to work with autonomy while ensuring that new knowledge is shared with technology teams
- Committed and able to adapt quickly
- Embrace continuous learning and continuous improvement
Employment Type: Full Time, Permanent
Read full job descriptionTicketmaster Interview Questions & Tips
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What people at Ticketmaster are saying
Rating based on 4 Engineer III
reviews
Anonymous · Engineering - Software & QA
in Gurgaon / Gurugram
Likes
Smooth onboarding, leave policies, fun activities/parties.
Dislikes
Due to poor leadership quality and analytical skills of Team Lead, they will misguide and mislead you from beginning. They will start micromanaging you once probation period is over. Wrong help will be provided to you intentionally from manager and lead.
- Skill development - Bad
+5 more
Engineer III salary at Ticketmaster
reported by
40
employees
with 3-6
years exp.
₹11
L/yr - ₹27
L/yr
43%
more
than the average Engineer III Salary in India
View more details
What Ticketmaster employees are saying about work life
based on 42 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ticketmaster Benefits
View more benefits
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