Senior Analyst - Site Tagging Operations

Specialist - Event Webinar Admin - IN
Associate - Event Webinar Admin will play a pivotal role in optimizing our Events and Webinar platforms, particularly focusing on advanced capabilities such as integration, optimization and activation.

Key Responsibilities and Duties

• Monitor the evolution of Cvent/On24 Corporate Systems landscape, identify opportunities for innovation and optimization, educate business stakeholders on these opportunities, initiate and drive system improvement/tech debt elimination projects.
• Communicate with business stakeholders, collect project requirements and feedback on system performance/functionality, document detailed business requirements for business partners and Development teams.
• Contribute to project prioritization and risk, scope, schedule and budget assessments
• Oversee the enhancements requests on Product vertical, write user stories, take part in backlog grooming and alignment
• User and License Management: Oversee aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and sharing rules.
• Sandbox Environment Management: Manage test and sandbox environments, ensuring a controlled and efficient development and testing process.
• Platform Optimization: Identify and gather requirements, translating them into best practice, scalable solutions, and ensuring an exceptional user experience. Recognize and leverage unused or underutilized platform features to enhance efficiency.
• Data Management: Implement rules and automation to improve Salesforce data quality. Conduct proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer.
• User Support and Training: Handle user support tickets, focusing on prompt issue resolution. Monitor and improve user adoption through identification of training initiatives for both new and ongoing users.
• Technical Documentation: Maintain comprehensive technical documentation to ensure transparency and knowledge sharing.
• Integrated Applications: Collaborate with integrated applications, ensuring seamless functionality and data synchronization.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC
Related Skills Audience Insights, Budgeting, Campaign Management, Differentiates Value Proposition, Influence, Lead and Demand Generation, Marketing Analytics, Marketing Channels, Marketing Strategic Planning, Prioritizes Effectively, Relationship Management