Service Supervisor

Role & Responsibilities

• Responsible for the management of all service operation activities of minimum 350 UUM
• Adhere to all safety rules & regulations of Company. Adhere to service operation Stander operating Procedure SOP
• Daily confirmation of all technicians presence as per the schedule (for PM / Call back / Repair etc.)
• Carry out minimum 2 nos. SSI (Supervisor Site Inspections) per route i.e. minimum 10 nos. per month.
• Material arrangement as per requirement.
• Prepare preventive maintenance planning for next month in last week of current month.
• Prepare billable & non billable repair schedule for next month in 2nd week of current month.
• Conduct weekly review calls with route in-charges to review following task
• Weekly monitoring PM completion vs schedule, ASSA completion vs schedule.
• Weekly monitoring Timesheet of every technician - (minimum 40 hours should reflect in the VIEW time sheet).
• Weekly monitoring Billable & Non-Billable Repairs, PCIs, Fis, enhancement points completions as per schedule.
• Weekly monitoring Completions of SSI and Audit points (Safety audit / Quality audit / Cross Regional audit)
• Weekly monitoring on 2 in 7s and 3 in 30s along with action plan.
• Conduct monthly minimum 1 safety tool box talks & 1 technical tool box talk & 1 OJT (On Job Training)
• Achieve monthly repair order intake target.
• NI inspections, 3rd party and MOD inspections as required.
• Provide technical support or organize technical support to route in-charge to resolve critical calls
• Perform root cause analysis of 2/7 & 3/30. Prepare action plan to reduce the same.
• Achieve monthly repair revenue target by timely completion of billable repairs.
• Support service sales for timely renewal & conversion.
• Achieve monthly payment collection target with the support of route in-charge (subjective to route in-charge is assigned for this task

Accountable

• Any kind of Compliance issue because of not adherent to the safety/Compliance rules & regulations
• or Standard Sales SOP.
• For timely quote submission (45 days in Advance)
• 3rd Party additions in his / her assigned area / branch.
• Repair order intake in his / her assigned area / branch.
• AR of his / her assigned area as well as overall branch AR.
• To update eagle /To Do/ NPS milestones in VIEW.

Work Location : Ratnaakar Nine Square, Office No.B708, B709, B710 Mansi Road, Opposite Keshavbaug Party Plot Vastrapur, Landmark- Ashopalav Circle Ahmedabad Gujarat 380015