Customer Service Engineer

Role & responsibilities

• Adhere to all safety rules & regulation of company. Adhere to service operation stander operating Procedure (SOP)
• Maintain Each and every unit as per company's safety & Quality standards by performing preventive maintenance focus code (F) as per code book as well as small repairs where require.
• Attend call backs as well perform Root cause Analysis of Call back to reduce call rate and 3/30.
• Perform ASSA & Annual Product Safety Audit to identify the latest safety hazards.
• Perform product corrective Instructions/Special Enhancement Tasks.
• Payment collection for private customer (applicable only for routes selected for this task)
• Maintenance contract renewal for private customer (applicable only for routes selected for this tasks)
• Optional as per situation & requirement
• Support to major repair work, night / 2nd shift, stand by duty
• Support to other route for PM, call backs
• Attending training, TBTs, review calls/meetings
• Arrange material in advance as per upcoming PM code & repair task.
• Attending internal & external audits.

Accountable

• Any kind of job site accidents, incidences, near misses & safety hazards because of not adherence to the safety rules & regulations or Standard Operating Procedures of Service operation.
• Monthly 100% completion of preventive maintenance focus code as per schedule.
• Monthly 100% completion of Annual Product audits & ASSA of unit under his route as per schedule
• Any kind of quality & safety issues related to maintenance quality
• Overall performance of units under his route i.e. Quality of preventive maintenance (focus code), call rate, 2/7, 3/30
• Customer satisfaction score of routes i.e. NPS (net promoter score)
• To improve safety & quality bar of his route by completing PCIs, FLs, ASSA points audit points & other enhancement program points such as SQEP etc.
• Timely payment collection of private customers under his route (applicable only for routes selected for this task)
• Timely contract renewal of private customer under his route (applicable only for routes selected for this task)

Work Location : Ratnaakar Nine Square, Office No.B708, B709, B710 Mansi Road, Opposite Keshavbaug Party Plot Vastrapur, Landmark- Ashopalav Circle Ahmedabad Gujarat 380015

Work Location : Office No:404 & 405, Vishwakarma Arcade Near Mayura Gate Surat Gujarat 395009

Work Location: No.2, Giribaugh Society, behind Centre Point, Aradhana Society, Vishwas Colony, Alkapuri, Vadodara, Gujarat 390005