Customer Service Engineer

Position: Customer/Service Engineer

1.Role: The Customer Engineer will be responsible for repairs and maintenance of the installations in his route/territory with the help of the subcontractors and generating revenue through sales of spare parts resulting into zero downtime, breakdowns, and customer callbacks.

Responsibility: - Execute the periodic maintenance of the installations in his/her route as per agreed timelines and considering the Schindler Safety and Quality standards. - Attend the callbacks as and when received and complete the loop by providing feedback. - Plans the jobs and provides supervision to the sub subcontractors workers for timely completion of the service. - Propose the sale of spare parts as and when the situation demands. - Coordinate with the FSB for the requirement of spares and