Customer Service Representative II

Work Schedule

As a Customer Service Representative I at Thermo Fisher Scientific Inc., you will play a crucial role in providing top-notch customer service and support to our valued clients. Your main responsibilities will include:

• Responding promptly and efficiently to customer inquiries via email
• Resolving customer complaints and ensuring customer satisfaction
• Processing orders, forms, applications, and requests accurately and promptly
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with internal departments to ensure customer needs are met
• Identifying and assessing customers' needs to achieve effective solutions
• Providing product information and recommendations to customers
• Ensures that performance metrics / SLAs are met
• Ensure adherence to all internal / external processes defined

To be successful in this role, you must possess the following qualifications and skills:

• A proven track record of delivering flawless customer service
• Excellent written and verbal communication and interpersonal skills
• Excellent problem-solving skills and a customer-centered approach
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in using customer service software and tools
• Preferably Bachelors degree (Arts, Science, Commerce, Business Administrations)
• Minimum 3 year experience
• Flexible to work the night shift.