Add office photos
All Filters
147 Thermo Fisher Scientific Jobs
Customer Experience Center Lead
Thermo Fisher Scientific
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Work Schedule
Standard (Mon-Fri) Environmental Conditions
Office Job Description
Customer Engagement & Experience
- Develop and implement strategic customer education programs that align with organizational goals and meet customer needs.
- Spearhead customer events, seminars, and conferences, work closely with cross-functional teams to showcase Thermo Fisher s leading technologies and solutions.
- Lead informational guided laboratory tours showcasing brand new scientific advancements, encouraging customer trust and positioning Thermo Fisher as an innovation leader.
- Establish and pursue strategic operational objectives for the Customer Experience Centre, aligning with company goals and ensuring continuous improvement in performance and customer happiness.
- Develop and coordinate key performance metrics, delivering monthly and annual operational reports that influence decision-making at the executive level.
- Lead efforts to improve operational efficiency by implementing standard methodologies that improve the facilitys performance while maintaining peak operational standards.
- Champion the One Thermo Fisher Scientific approach by working closely with internal divisions to find opportunities for collaboration, sharing insights, and aligning customer strategies with broader company objectives.
- Encourage strong bonds between departments to promote customer dedication. This will ensure smooth delivery of solutions and experiences, leading to the generation of sales leads and long-term business growth.
- Oversee the end-to-end management of facility operations, ensuring compliance with safety regulations, industry standards
- Ensure a safe, state-of-the-art environment that promotes operational excellence and provides customers and staff with the tools and resources they need to succeed
- Provide strategic leadership to a successful team of trainers, developing their capabilities and aligning their efforts with the broader organizational vision.
- Establish a culture of continuous improvement, focusing on team development, innovation, and the delivery of outstanding customer experiences.
- Set clear goals and performance metrics for the team, ensuring alignment with Thermo Fisher s long-term growth objectives and fostering an environment that encourages collaboration and strategic problem-solving.
- Drive initiatives that improve team efficiency, with a strong focus on talent development, succession planning, and leadership growth within the team.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer experience roles with real interview advice
What people at Thermo Fisher Scientific are saying
What Thermo Fisher Scientific employees are saying about work life
based on 804 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Thermo Fisher Scientific Benefits
View more benefits
Compare Thermo Fisher Scientific with
Agilent Technologies
Compare
Danaher
Compare
PerkinElmer
Compare
Waters Corporation
Compare
Bio-Rad Laboratories
Compare
Illumina
Compare
QIAGEN
Compare
Becton Dickinson
Compare
Mettler-Toledo
Compare
Biocon Limited
Compare
Biocon Biologics
Compare
Panacea Biotec
Compare
LifeCell International
Compare
Praj Industries
Compare
Serum Institute of India
Compare
Bharat Biotech International
Compare
Transasia Bio-Medicals
Compare
Indian Immunologicals
Compare
Jubilant Biosys
Compare
Avantor
Compare
Similar Jobs for you
Share an Interview