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IT Business Analyst III Commercial

6-8 years

Bangalore / Bengaluru

IT Business Analyst III Commercial

Thermo Fisher Scientific

posted 3d ago

Job Role Insights

Flexible timing

Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Summary:

We are seeking a highly motivated and experienced individual to join our Middle East Africa IT team.The ideal candidate will have a solid grasp of CRM, Digital Marketing, and E-commerce processes and platforms. This role will be instrumental in driving digital transformation in the commercial and marketing domain.

Key Responsibilities:

  • Process Analysis: Conduct in-depth analysis of existing processes to identify areas for improvement and optimization.
  • Requirement Gathering: Elicit, document, and validate functional requirements ensuring alignment with business objectives.
  • Solution Design: Collaborate with technical teams to design and implement effective IT solutions that support Commercial operations, particularly in CRM, Digital Marketing, and E-commerce.
  • Testing and Validation: Develop and perform test cases to ensure that implemented solutions meet the defined requirements and quality standards.
  • Documentation: Build and maintain comprehensive documentation, including user manuals, training materials, and process flow diagrams.
  • Collaborator Management: Effectively communicate with collaborators at all levels, encouraging positive relationships and addressing their concerns.
  • Commercial Technologies Expertise: Demonstrate in-depth knowledge of Salesforce (SFDC) and relevant digital technologies, such as marketing automation, e-commerce platforms, and customer service tools.
  • Operations: Offer and assist with user training as needed, encompassing root cause analysis, incident management, and process improvement

Skills Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 6 to 8 years of experience as an IT Business Analyst, preferably in a Commercial domain with a focus on CRM, Digital Marketing, and E-commerce.
  • Expertise in Salesforce (SFDC) and relevant digital technologies.
  • Solid understanding of Commercial processes, including customer relationship management, sales, marketing, and online sales channels.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
  • Experience with business process modeling tools (e.g., Visio).
  • Knowledge of Agile methodologies and project management tools.
  • Experience with data analysis and reporting tools related to CRM, Digital Marketing, and E-commerce metrics.
  • Excellent analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.

Employment Type: Full Time, Permanent

Read full job description

Prepare for IT Business Analyst roles with real interview advice

Top Thermo Fisher Scientific IT Business Analyst Interview Questions

Q1. Explain control statements? It is used to control the flow of execution of the program. We have two types they are Branching statements and ... read more
Q2. Do you have experience in Both touch UI and Classic UI of AEM?
Q3. How to react to scenarios when you are provided a task which is out of normal workflow
View all 49 questions

What people at Thermo Fisher Scientific are saying

IT Business Analyst salary at Thermo Fisher Scientific

reported by 1 employee with 13 years exp.
₹22.9 L/yr - ₹29.3 L/yr
149% more than the average IT Business Analyst Salary in India
View more details

What Thermo Fisher Scientific employees are saying about work life

based on 826 employees
72%
92%
63%
90%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Thermo Fisher Scientific Benefits

Health Insurance
Work From Home
Soft Skill Training
Job Training
Cafeteria
Team Outings +6 more
View more benefits

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