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Engaged Employer

The Minimalist

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3.3

based on 24 Reviews

22 The Minimalist Jobs

Customer Support Executive

Minimalist

3.3

based on 24 Reviews

2-3 years

Jaipur

1 vacancy

Customer Support Executive

The Minimalist

posted 3mon ago

Job Role Insights

Fixed timing

Key skills for the job

Investigations Customer Experience Management Cosmetics Customer Complaints

Job Description

Key Responsibilities

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

Resolve customer complaints and issues efficiently and effectively.

Provide product information and assistance to customers.

Escalate unresolved issues to the appropriate department for further investigation and resolution.

Keep accurate records of customer interactions and transactions.

Identify and recommend process improvements to enhance the customer experience.

Build and maintain positive relationships with customers.

Stay up-to-date on product knowledge and company policies.

Requirements

Competencies :

Bachelordegree or equivalent work experience, preferably in skincare, cosmetics, or a related field.

Proven experience in customer support or a similar role, with a strong track record of providing excellent service to customers.

Excellent communication skills, both verbal and written

Strong problem-solving abilities and the ability to handle challenging customer situations with empathy and patience.