Training Manager - Sales - EdTech (1-2 yrs)

About the Company :

Hike Education is one of the leading EdTech companies working with the top B-schools providing support and assistance to the students.

It was started in the year 2014 by a team of 2 visionary people with a motive to bring revolution in the EdTech industry.

The aim was to fill the gap for aspiring professionals to pursue higher education and level up their career paths.

Initially started at a small space in Noida, Hike has now marked its presence at more than 4 locations and it is continuously expanding.

The organization is soaring high following its aim.

It has helped more than 1,00,000 professionals in chasing their career objectives.

Online courses like MBA, Bachelor Programs, and various other Diploma and Certificate Programs offered by the associated Universities are helping many professionals in pursuing their goals.

With our endeavor and initiative, we strive to build leaders and skillful resources for the growth of both, the professionals and the organization.

Our Vision & Mission:

We are taking a full-stack approach to leverage content, technology, marketing and services to offer quality education at scale in partnership with corporate & academics to offer a rigorous & industry-relevant program.

Why Hike Education?

At Hike Education, we believe in the transformative power of learning that goes beyond the confines of traditional education.

Here, you not only gain knowledge but also cultivate valuable skills, all while earning and securing your financial independence.

Experience the assurance of bi-yearly salary enhancements and promotions, directly correlated to your outstanding performance.

Experience the advantages of our lucrative incentive structure at Hike Education.

At our organization, we recognize and reward your dedication and achievements by consistently elevating your compensation and providing opportunities for advancement.

Join us and experience the exhilarating synergy of learning while you earn, paving the way for personal growth and professional success.

Roles & Responsibilities:

Training Design and Delivery:

- Develop and implement training modules that cater to both new and experienced sales employees.

- Establish benchmarks for OJT and CRT; ensure trainees meet or exceed these performance criteria.

- Customize training content based on the skill level and experience of the participants.

- Deliver engaging CRT sessions covering product knowledge, sales techniques, and communication skills.

On-the-Job Training (OJT):

- Provide hands-on coaching during live customer interactions, ensuring adherence to sales best practices.

- Assess trainee performance during OJT and offer actionable feedback for improvement.

- Evaluate and certify OJT performance against pre-defined benchmarks before deployment.

Classroom Training (CRT):

- Conduct structured CRT sessions focused on theoretical and practical aspects of sales.

- Use interactive teaching methods such as case studies, role-plays, and group discussions.

- Monitor trainee progress during CRT and ensure they meet training benchmarks.

Training for Experienced Employees:

- Design and deliver upskilling programs for experienced employees to enhance their sales performance.

- Introduce advanced sales techniques, objection handling, and negotiation skills.

- Provide refresher courses based on performance gaps identified in collaboration with the quality team.

Collaboration and Continuous Improvement:

- Partner with the quality team to identify training needs and incorporate feedback into training modules.

- Analyze sales quality reports to address recurring issues through targeted training.

- Regularly update training materials to reflect changes in products, services, or market trends.

Performance Tracking and Reporting:

- Use assessments, quizzes, and practical evaluations to measure training effectiveness.

- Maintain records of training attendance, progress, and post-training performance.

- Report training outcomes and improvement metrics to senior management.

Requirements:

- Ability to identify gaps in skills.

- Prior experience as a trainer or a similar position.

- Experience with e-learning platforms.

- MS Office proficiency.

- Strong communication skills.

- Evaluate employee performance to gauge where skills are lacking.

- Create training programs to address skill gaps in employees.

- Develop training manuals that target tangible results.

- Develop on-boarding programs for new employees.