Logistics Operations Leader - International Trade Operations

At Dow, we believe in putting people first and we re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you re looking for a challenge and meaningful role, you re in the right place.

About You and This Role

We are seeking a highly skilled and motivated Logistics Operations Leader to join our International Trade Operations (ITO) team. The successful candidate will lead a team of coordinators in export documentation, customs operations, Marine Packed Cargo (MPC), and Air logistics for Europe. This role requires a deep understanding of international trade compliance, logistics, and supply chain operational practices. The location is Mumbai, India.

Responsibilities

• Lead and develop a diverse team of logistics coordinators, ensuring high performance and continuous improvement. Conduct annual performance reviews, create employee development plans, and foster a positive employee experience.
• Oversee the preparation and accuracy of export documentation packages, ensuring compliance with European trade regulations and customs requirements. Manage escalations and root cause investigations for any compliance issues.
• Ensure efficient and effective leverage operations for Marine Packed Cargo (MPC) and Air logistics.
• Manage Service Level Agreements across the functions.
• Collaborate with various functions and businesses located in Europe to support and maintain import and export control, and logistics efficiency. Interface with key departments impacting logistics operations.
• Identify training needs and opportunities to develop a highly skilled team. Deliver operating procedures and discipline, and trainings to enhance team capabilities.
• Act as the focal point for mode QNs, investigations, corrective actions, and issue escalation, and serve as RCI team Lead for P1 events.

Qualifications

• University Degree in Supply Chain Management, Business, Engineering, or other related fields.
• 5-8 years of relevant experience in logistics, supply chain management, or international trade operations.

Your Skills

• Strong leadership and team management skills.
• Standard Compliance and Comprehensive understanding of international trade compliance and customs regulations.
• International Communication and Effective communication and interpersonal skills, with the ability to resolve conflicts and influence stakeholders.
• Analytical Thinking: Analytical and problem-solving skills, with a focus on process improvement and cost management.
• Time management: ability to work under time pressure and prioritize.
• Interpersonal effectiveness and cultural awareness and sensitivity.
• Pro-active problem-solving and decision-making.
• Adaptability and flexibility & ITO acumen and customer focus.

Additional Notes

• This role requires a proactive and strategic thinker who can thrive in a fast-paced and dynamic environment. The successful candidate will play a critical role in the design and implementation of logistics operations strategies for the region.
• Working hours aligned with Central European Time - requirements to work according to European national holidays.

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dows equal opportunities is available on www.dow.com .