Technical Support | Chat process

Role & responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Escalates appropriate technical issues to upper-level technical support when needed.
• Candidates with experience of internet troubleshooting in the domestic process are
  considerable with good communication skills.
• Candidates with experience of voice process are considerable.
  

Preferred candidate profile

• 1-3 years of experience in International Technical Support(Chat) .
• Excellent communication skills
• Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
• Should be comfortable working in 24*7 Working Environment
• Graduation not required
• Rotational shifts & Rotational week offs.
• Exclusions: Undergraduate Fresher are not eligible/Graduation freshers with Non Technical education are not eligible.

Perks and benefits

• Medicare Facilities.
• Salary ranges from 3LPA to 3.75 LPA.
• Both side cab facilities.