Technical Support Executive - Chat

Role:-

The Repair Service Attendant role is responsible for providing upbeat customer service as a contact center representative to assist with high-speed internet customers. Troubleshoots service-related issues including hardware and software configurations. All contacts are inbound and are technical support cum sales.

Responsibilities:-

Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Schedules a technician dispatch for on-site service calls when necessary.
Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile:-

Need minimum 1 yr of experience in internet troubleshooting in BPO Industry.
Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting
Graduates/Post Graduates can apply.
Excellent communication skills
Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues
Should have experience in upselling of products.
Should be comfortable working in 24*7 Working Environment..
Rotational shifts & Rotational week offs.

Please connect with Tanvi on 9873305992 and share your resume on Tanvi.tyagi@telusinternational.com

Perks and Benefits:-

Salary ranges from 3 to 3.8 LPA
Pick and Drop facilities.
Medicare Facility(free online consultation with Doc)
Variables based on performance.