Technical Support Executive

Role & responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
  
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
  
• Walks customers through common phone hardware and software configurations to maximize service functionality.
  
• Provides solutions and resolution resources for customer repair problems.
  
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
  
• Escalates appropriate technical issues to upper-level technical support when needed.
  

Preferred candidate profile

Minimum 1 year of experience in International Technical Support (Voice)/B tech Freshers can Apply.
Excellent communication skills
Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
Should be comfortable working in 24*7 Working Environment
Graduation not required
Rotational shifts & Rotational week offs.