Customer Support Representative

INTERNATIONAL CUSTOMER CARE EXPERIENCE IS MANDATORY TO APPLY FOR THIS ROLE. WE ARE HIRING FOR VOICE And NON VOICE ROLES FOR THIS POSITION.

Money exchange Process- Telephone Customer Care Representatives process inbound calls from wire transfer Customers and Agents, and also from Paper Product Customers. They take 50-150 calls a day and process transactions totaling tens of thousands of dollars every day. In addition to transaction processing, they answer a wide range of inquiries and solve a wide range of Customer service issues and problems. Although most Info/Tran calls go smoothly, this job entails intensive customer service. There are occasional calls which involve consumers who are upset and/or angry. Because of this, strong customer service skills including diplomacy and the art of diffusing tense situations are required. The incumbent must always provide quality customer care, follow all departmental procedures, and meet or exceed departmental productivity standards. This job has a highly regimented schedule and requires a full day of assisting customers on the phone while sitting or standing at an ergonomic station. Excellent attendance and strict adherence to daily schedules is required in order to be successful in the job.

Qualifications, Experience & Skills:

Minimum requirements to competently perform the key responsibilities of this job, work experience, education and other knowledge, skills, and abilities.

• All positions require the ability to model the Corporate Values of Respect, Courage, Passion, Teamwork, and Integrity. ● All positions require core competencies of communication, leadership, ability to drive change, innovative outlook, and problem analysis. ● Education: High School diploma or GED preferred but not required ● Years of Experience: 0-1 ● Meet or exceed Departmental Attendance Guidelines ● Excellent attendance and strict adherence to daily schedules is required in order to be successful in the job. ● Maintain daily productivity and time management requirements. ● Show excellent customer service skills, as indicated by Quality Assurance scores and other measures. Possess working knowledge of basic PC operation ● Display excellent Wire Transfer and Paper Product knowledge ● Able to quickly adapt in changing environment and provide support for Money exchange products products ● Display sound decision-making & problem-solving skills ● Display good interpersonal skills ● Ability to sit at desk for 2 or more hours (ergonomically designed for sitting and standing) ● Has the ability to function and participate in a team environment ● Show good oral and written skills for call escalation via call sheet completion or call escalation.

About Telus:

TELUS Digital, formally known as Telus International.Telus Corporation is a parent company which is one of largest telecommunications/telecom company in Canada. We hold the largest market share in Canada & USA and we have a global presence around the world. Like in India we have Jio, airtel and vodafone etc. In India , we have offices in Noida, Gurugram, Bengaluru, Mumbai and Ahmedabad.

We have 4 different verticals broadly categories as

Digital Solutions

Customer Experience

Healthcare

Artificial Intelligence

Telus Website