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4 Telmax Solutions Jobs
Assistant Manager Training and Quality
Telmax Solutions
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Ability to multi-task with various clients/projects/stakeholders in a multi-geo environment would be required.
- Review Existing Training Materials and Identify the need for updating them. Should be able to ideate and guide on new content/practice as and when necessary
- Help design KRAs for the team/s and periodically review manager performance vis a vis overall team performance at regular intervals.
- Evaluate the client s training requirements and establish training goals/completion milestones for the projects assigned
- Coordinate training activities looping in Telmax and client stakeholders at all times.
- Evaluate and assess training needs for the process and the team assigned. Help in metric management and SLAs for the process/es assigned.
- Work with Call Center management staff to develop and facilitate motivational activities for his/her world-span
- Develop cross-training materials and SOPs, as required.
- Preparation of relevant Training reports and Dashboards; decks for MBRs, WBRs, etc
- Ability to manage teams/geos as allotted
- Help and coordinate plans on TTT sessions for new/potential trainers for the department
Quality
- Team Management Managing a Team of Quality Evaluators/Team Leaders for aligned Processes
- Client/Stakeholder management to drive and influence improvement objectives
- Quality Activities Documentation for Transaction Monitoring
- Facilitate the sharing of best practices and implement them and drive performance benchmarking
- Keeping Track of Process Trends.
- Can identify process end to end and identify improvement opportunities basis broken links
- Analyze and Report Trends in Agents/Process performance
- Implement corrective action plans as and when required
- Dip check compliance Weekly basis
- Calibration compliance Weekly basis
- Weekly and Monthly reports Weekly and Monthly basis
- Identify the bottom Quartile and steps to improve them.
- Analyze and Report Trends in Agents/Process performance
Knowledge, Skills, Other abilities:
- Strong supervisory skills with an eye for detail. Result Oriented.
- Excellent written and verbal communication skills in English Hindi.
- Organized and Methodical.
- Target and deadline-driven.
- Sound knowledge of MS Office
- Knowledge of all QC Tools like Pareto, and Six Sigma. FMEA, SIPOC, et
Employment Type: Full Time, Permanent
Read full job description What people at Telmax Solutions are saying
What Telmax Solutions employees are saying about work life
based on 24 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Telmax Solutions Benefits
Soft Skill Training 
Job Training 
Cafeteria 
Work From Home 
Education Assistance 
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