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Customer Service Representative Lead
0-1 years
₹ 1.25 - 2.75L/yr
Mumbai Suburban
10 vacancies
Customer Service Representative Lead
Teleperformance
posted 21d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities:
- We are Hiring for International Voice Process only for location Malad West Mumbai Region only
- Manage international voice processes
- Lead customer service team
- Investigate fraud incidents
- Oversee blended processes
- Handle incoming calls from UK & US clients
- Lead customer service team in handling international calls Manage fraud investigations with US/UK processes
- Oversee blended process for incoming requests
- Lead international voice processes for US & UK Client handle customer queries via phone, email & Chat investigate fraud cases with cross-functional teams Manage blended CSR operations for inbound calls
- Lead customer service team, ensuring exceptional handling of international calls.
- Oversee fraud investigations, blended processes & US/UK voice processing
- Interested candidates request to share there resume on mail sohail.sayyed@teleperformancedibs.com& whatsapp 8291520349
Employment Type: Full Time, Permanent
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