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Teleperformance
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323 Teleperformance Jobs
ACCM / Technical Analysis Role
Teleperformance
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities
- Conduct technical analysis on P&G's ACCM (Advanced Customer Contact Management) platform to identify areas for improvement.
- Collaborate with cross-functional teams to design, develop, and implement solutions using analytics tools like Matrix.
- Provide senior systems engineering expertise to resolve complex issues related to ACCM platform.
- Develop strong relationships with stakeholders through effective communication and problem-solving skills.
- Ensure timely delivery of high-quality results while maintaining a focus on continuous improvement.
Employment Type: Full Time, Permanent
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What people at Teleperformance are saying
Rating based on 5 Technical Analyst
reviews
Anonymous · Customer Success, Service & Operations
Nothing special about working in Teleperfomance. It's a normal company like others with high end Job security risk.
- Promotions - Good
I am on bench atm. When asked why? They gave me a reason that Client isn't ready to pay and we have extra man power in the process. Though it was a tough decision to make so we marked down several people from the list of performers. Where as I had not even taken one extra leave, No Supl, No Behaviour issues, No escalation, no tickets..Read More
- Job security - Poor
Technical Analyst salary at Teleperformance
What Teleperformance employees are saying about work life
Teleperformance Benefits
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