Hiring For Chat process

Roles and Responsibilities

• Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
• Utilize strong communication skills to build rapport with customers and understand their needs effectively.
• Work independently with minimal supervision while maintaining high levels of productivity and accuracy.
• Collaborate with team members to achieve common goals and objectives.
• Provide exceptional chat support to customers through various platforms (e.g., WhatsApp, Facebook Messenger).

Desired Candidate Profile

• Empathetic interpersonal skills: ability to understand diverse perspectives and respond appropriately.
• Strong time management skills; ability to prioritize tasks efficiently under pressure.
• Proficiency in using technology for work purposes (e.g., typing speed, computer literacy).
• Excellent written communication skills in English; ability to communicate clearly via text-based channels.
• 0-5 years of experience in non-voice process or similar role.
• Only Mohali and nearby candidates are eligible.
• Candidate must be an immediate joiner.

Job Details

• 5.5 days working
• Shift- 9 hours (Including 1 Hour break)
• Rotational Shifts/ Week-off
• Vaccinated double dose.
• Salary -25kCTC/ In-Hand 23k
• Location- Mohali (WFO)

Benefits & Perks

• PF
• Gratuity
• Health Insurance

Call Raina @ 7908116485