Telecom-Customer Support Executive- Non Voice-MNC

Join us as a Customer Support Executive, requirement is for a Non- Voice process where you will interact with Customers through Webchat and E-mail, resolving their queries and concerns will be the primary responsibility.

Job Title: Customer Support Executive

Job Summary / Overview:

• We are recruiting candidates with 1 experience in E-Mail and Chat/ Voice OR Fresher who knows Hindi(Read and Write)
• Customer Support Executive will be responsible for handling customer inquiries and concerns via email and Chat with a keen focus on effective communication.
• Your primary goal will be to ensure prompt, accurate, and courteous responses to all incoming emails while maintaining ambitious standards of customer satisfaction.

Technical Competence:

• Proficiency in Email and chat with Computer Literacy.
• Typing speed of at least 25 words per minute (wpm) with high accuracy.

Preferred candidate profile:

• Handle queries and problems of the customers.
• Location - Chennai- Ambattur
• Work Mode - From Office
• Graduate and Undergraduate candidates can apply.
• Experienced candidates must have minimum 1 Year of experience in Non Voice process with valid documents i.e., offer letter, relieving/experience letter and last three months' salary slip.
• Handling Email and Live Chat would be added advantage
• 6 days work, Day Rotational Shift
• Shift duration of 9 hours including 1 hour break.

For Assistance- Please call/ WhatsApp - Keerthana 6382707600